Reliable Delivery. Clear Expectations
At Proactive Solutions, we believe shipping should be clear, predictable, and stress-free. That's why we're upfront about delivery times, tracking, and support, so you know exactly what to expect before you order.
Where We Ship
Worldwide Shipping Available
We supply plumbers and trade professionals globally.
Every order is:
- Tracked
- Insured
- Carefully packaged for transit
Delivery Timeframes
Estimated Delivery: 5–12 Business Days
Our products are shipped directly from our trusted supplier network to ensure:
- Access to specialised tools
- Competitive pricing
- Consistent product availability
This approach allows us to offer professional-grade equipment without inflated retail pricing.
Most orders arrive within the estimated window, often sooner depending on location and customs clearance.
Order Processing
Orders are processed within 1–2 business days
Once dispatched, you'll receive:
- Tracking details
- Delivery updates
- Ongoing support if needed
You'll always know where your order is.
Tracking & Updates
Full Tracking Provided
Every shipment includes tracking so you can:
- Monitor delivery progress
- Plan jobs confidently
- Avoid surprises
If tracking hasn't updated yet — don't worry. Initial scans can take 24–48 hours to appear.
Why Our Delivery Model Works
Instead of holding excess stock and adding unnecessary markups, we:
- Source directly from vetted suppliers
- Ship efficiently
- Pass the savings on to you
This is how we provide trade-tested tools at a lower barrier to entry, especially for:
- New businesses
- Solo operators
- Growing crews
Peace of Mind Guarantee
12-Month Warranty on All Tools
30-Day Returns
If your product arrives damaged, faulty, or not as described:
- We'll make it right
- Fast resolution
Need It Urgently?
If you have a time-sensitive job or project:
Contact us before ordering and we'll advise the best option.