Professional Tools. Clear Terms. Fair Use.

By accessing or purchasing from Proactive Solutions, you agree to the following terms. These terms exist to protect both you and us, and to ensure fair, professional use of our products.

General Use

Proactive Solutions supplies professional-grade tools intended for trade and industrial use.

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement

• You will use our products responsibly and for their intended purpose

Orders & Payments

• All prices are listed in AUD unless stated otherwise

• Orders are confirmed once payment is successfully processed

• We reserve the right to cancel or refund orders where pricing or listing errors occur

Product Use & Responsibility

Our tools are designed for experienced tradespeople and professionals.

Proactive Solutions is not responsible for:

• Improper installation or misuse

• Damage caused by incorrect application

• Consequential losses resulting from tool misuse

Always follow proper trade procedures and safety standards.

Shipping & Delivery

Delivery timeframes are estimates and may vary due to supplier, courier, or customs delays.

We are not liable for delays beyond our control, but we will always assist in tracking and resolving delivery issues where possible.

Returns & Warranty

Returns and warranties are governed by our Returns & Warranty Policy, which forms part of these Terms.

Intellectual Property

All content on this website — including text, images, branding, and product descriptions — is the property of Proactive Solutions and may not be copied or reused without permission.

Limitation of Liability

To the fullest extent permitted by law:

• Proactive Solutions shall not be liable for indirect or consequential damages

• Our liability is limited to the value of the product purchased

Governing Law

These Terms are governed by the laws of Australia.

Questions?

If anything is unclear, contact us — we’re here to help.