Built for Trades. Backed by Confidence.

At Proactive Solutions, we stand behind every product we supply.
If a tool doesn’t perform as it should, we’ll make it right — quickly and fairly.

30-Day Returns — Buy With Confidence

We offer 30-day returns from the date you receive your order.

If you’re not satisfied due to:

• Product defects

• Damage during transit

• Incorrect item supplied

We’ll arrange a resolution promptly.

Return Conditions

To ensure fairness for all customers:

• Items must be unused and in original condition

• All accessories and packaging must be included

• Return requests must be lodged within 30 days of deliver

• Must pay the shipping cost

If a product arrives faulty or damaged, please contact us before using it so we can assist immediately.

12-Month Warranty — Trade Tested, Trade Protected

All Proactive Solutions tools are covered by a 12-month warranty against manufacturing defects.

This covers:
✔ Faulty components
✔ Manufacturing issues
✔ Performance defects under normal trade use

What’s Not Covered

As with all professional tools, the warranty does not cover:

• Wear and tear

• Damage caused by misuse or incorrect operation

• Modifications or unauthorised repairs

If something isn’t right — we’ll assess it fairly and communicate clearly.

How Warranty Claims Work

We keep the process simple:

1. Contact us with your order number

2. Briefly explain the issue

3. Provide photos or video if requested

4. We’ll guide you through the next steps

Most claims are resolved quickly without unnecessary back-and-forth.

Damaged or Incorrect Items

If your order arrives:

• Damaged

• Missing components

• Incorrect

Please notify us within 48 hours of delivery so we can resolve it immediately.

All shipments are tracked and insured — your order is protected.

Fair Policy. No Runaround.

We’re plumbers supplying plumbers.
We know tools aren’t cheap, and downtime costs money.

That’s why we’ve built a policy that’s:

• Clear

• Fair

• Trade-focused

If there’s an issue, you’ll speak to real people who understand the job.

Need Help?

📩 Reach out via our Contact Us page
💬 Fast response times
🤝 Professional support